In stock items are shipped 24 – 72 hours from the time we receive your order and payment. For orders on custom products, there is a lead-time. Cape Cod Lanterns will email or phone the client with approximate ship date. Orders received after 3:00 p.m. E.S.T. will be processed the next business day.
All orders are shipped UPS within the lower 48 United States. When placing an order you MUST provide us with your complete street address in the SHIPPING SECTION. UPS cannot deliver to P.O. boxes. At the time the package is shipped you will receive a UPS NOTIFICATION EMAIL. The email will notify you of the shipment, the UPS tracking number of the package and most important, the estimated date of arrival to you from our e-STORE here on Cape Cod.
Please note, shipping time depends upon where we are shipping to you in the US. Sorry, we have no control over delays from the shipper.
Our standard shipping fee is 12% for packing, handling, shipping, and insurance costs. Shipments of certain chandeliers, lanterns, etc., are via truck and incur additional expenses. Cape Cod Lanterns will process the balance due, shipment costs, and applicable tax at the time of shipment.
Shipments to Alaska, Hawaii, Canada, & APO/FPO Addresses
Cape Cod Lanterns will process the balance due, shipment costs, and applicable tax at the time of shipment.
Shipments to Alaska, Hawaii, and APO/FPO Addresses, and International Shipments (Including Canada) please phone us at (508) 945-1659 for Payment Arrangements.
Please call us at (508) 945-1659 prior to returning any items. We will only accept items for credit or exchange that are in their original or resalable condition. Any lighting fixtures returned dirty, wires cut, installed, altered, painted, used, or otherwise abused, will not be eligible for credit.
Return shipping costs are the responsibility of the customer unless the item is received damaged or defective (see Damages Policy). A 25% restocking fee will apply on all returned merchandise.